1. Scope of This Privacy Policy
This Privacy Policy may apply to personal information processed through Magnova corporate websites, contact and enquiry forms, client onboarding, Magnova-operated software and web applications, AI and automation solutions, CRM and customer-support systems, business communications, project-management systems, marketing communications, recruitment processes, technical-support services, and other digital services that reference this Privacy Policy. A particular product or client project may have additional or separate privacy terms.
2. Information We May Collect
Depending on how you interact with Magnova, we may collect personal identification and business contact information such as name, organization, job title, email address, telephone/mobile number, business address, and other information voluntarily provided. Where accounts are required, we may process usernames, account identifiers, roles, permissions, login activity, authentication information, and account preferences. Passwords should, where technically appropriate, be protected using secure authentication and password-storage mechanisms rather than stored in readable form.
3. Business & Project Information
Clients may provide project requirements, business processes, technical documentation, company information, authorized-user information, configuration data, communications, support requests, documents, files, integration information, and other data necessary to understand, develop, deploy, maintain, or support a project.
4. Technical Information
Depending on system configuration, digital services may automatically collect IP address, browser and device type, operating system, approximate location derived from technical information where applicable, access dates and times, pages or features accessed, referring pages, application logs, diagnostic information, and security-related events.
5. Cookies & Similar Technologies
Magnova websites or applications may use cookies or similar technologies for sessions, preferences, authentication, security, functionality, performance measurement, and analytics. Where required, users should receive appropriate choices or notices concerning non-essential cookies. Third-party analytics or embedded services may operate under their own privacy policies.
6. How We Use Information
Subject to applicable requirements, information may be used to respond to enquiries, provide services, administer accounts, prepare proposals and quotations, manage projects, deliver software, provide support, authenticate users, process transactions, maintain records, communicate updates, improve services, diagnose issues, protect systems, detect or prevent misuse and fraud, comply with legal obligations, and establish, exercise, or defend legal rights where appropriate.
7. Basis and Purpose of Processing
Magnova aims to process personal information for identified and legitimate purposes and in accordance with applicable legal requirements. Depending on the circumstances and applicable law, processing may occur in connection with consent, a user's voluntary request, performance of a contract, compliance with legal obligations, or other legally permitted purposes. Where consent is applicable, an appropriate mechanism to withdraw consent should be available.
8. Artificial Intelligence & Automated Systems
Some Magnova services may incorporate artificial intelligence, machine learning, automation, or third-party AI services. Appropriate safeguards should be applied according to the nature of the service and Magnova's processing role. Users and clients should avoid submitting unnecessary sensitive or confidential information to AI functionality unless the service is designed and authorized to process it. AI-generated results may require human review before material reliance.
9. Client Data
For certain software-development, cloud, automation, AI, or managed-service projects, Magnova may process information on behalf of a Client. Responsibilities may be governed by a service agreement, Statement of Work, Data Processing Agreement, privacy notice, NDA, or other contract. Clients remain responsible for ensuring information they provide has been collected and disclosed lawfully.
10. Sensitive Personal Information
Users should provide sensitive information only when reasonably necessary for the relevant service and through an appropriate authorized channel. Where a Magnova service is specifically designed to process higher-risk or sensitive information, additional security, access-control, contractual, and privacy safeguards may be implemented as appropriate.
11. Children's Information
Magnova's general corporate services are primarily intended for businesses and users legally capable of engaging with the relevant service. Magnova does not intend to knowingly collect children's personal information through its general corporate website unless a particular service specifically requires and lawfully supports such processing. If information is collected contrary to applicable requirements, reasonable steps may be taken to address the matter.
12. Sharing of Information
Magnova does not sell personal information as part of its ordinary business operations. Where appropriate and legally permitted, information may be shared with authorized Magnova personnel, contractors, service providers, cloud and hosting providers, communication providers, payment-service providers, analytics and security providers, professional advisers, AI/API providers used for an applicable service, government or regulatory authorities where legally required, and other parties authorized by the individual or Client.
13. Third-Party Service Providers
Magnova may use independent third-party providers for cloud hosting, email, SMS, payments, analytics, artificial intelligence, CRM, authentication, databases, cybersecurity, project management, and other technical infrastructure. Such providers may process information according to applicable contractual arrangements and their own legal responsibilities.
14. International Data Processing
Some technology providers may operate infrastructure or personnel outside India. Information may therefore, depending on the services used and applicable law, be processed or stored in other jurisdictions. Where cross-border processing occurs, Magnova will seek to use appropriate contractual, technical, organizational, and legal safeguards as applicable.
15. Data Retention
Personal information should be retained only for as long as reasonably necessary for the purposes for which it was processed, including business, contractual, accounting, security, dispute-resolution, and legal requirements. Retention periods may vary by information type, service, contractual requirements, security needs, and applicable obligations. Information no longer required should be securely deleted, anonymized, or otherwise handled appropriately.
16. Information Security
Magnova seeks to implement reasonable technical and organizational safeguards appropriate to the information and services involved. Depending on the system, safeguards may include encryption, secure communications, authentication, role-based access control, password protection, access logging, backups, secure development practices, security monitoring, vulnerability management, and restricted administrative access. No internet, cloud, transmission, or storage environment can be guaranteed absolutely secure.
17. Data Breach Management
Where Magnova becomes aware of a personal-data incident affecting systems for which it has relevant responsibility, it may investigate, contain, remediate, document, and provide notifications where required by applicable law or contractual obligations. Clients should promptly notify Magnova of suspected security incidents relating to Magnova-managed services.
18. User Rights & Requests
Depending on applicable law and the circumstances of processing, individuals may have rights or mechanisms concerning their personal information, including requesting information about processing, access, correction, updating incomplete information, erasure where legally applicable, withdrawal of consent where processing depends on consent, and grievance redressal. Reasonable identity or authority verification may be required. Certain records may need to be retained for lawful purposes.
19. Consent Withdrawal
Where processing is based on consent, an individual may request withdrawal through the applicable mechanism. Withdrawal does not necessarily affect processing lawfully carried out before withdrawal and may affect our ability to provide a service that requires the relevant information.
20. Correction & Updating Information
Users should provide accurate and current information. Where applicable, individuals may update information through their account or contact Magnova to request correction of inaccurate or incomplete personal information.
21. Deletion Requests
Where applicable, users may request deletion of eligible personal information. Deletion may be subject to legal, contractual, security, accounting, fraud-prevention, dispute-resolution, or other permitted retention requirements.
22. Marketing Communications
Where Magnova sends promotional or marketing communications, recipients may be provided an appropriate method to opt out where required. Operational communications concerning an active account, transaction, security matter, or contracted service may still be sent where necessary.
23. Payment Information
Where payments are processed using a third-party payment gateway or financial service, payment credentials may be handled directly by that provider. Magnova should not intentionally store complete card information unless specifically required, technically secured, and lawfully permitted. Payment providers operate under their own terms and privacy practices.
24. External Links
Magnova websites and applications may contain links to external websites or services. Magnova is not responsible for the privacy practices, security, availability, or content of independently operated third-party services. Users should review the relevant third party's privacy notice before providing personal information.
25. Employee & Recruitment Information
Where individuals apply for employment, internships, contractual positions, or other professional opportunities, submitted information may be processed for recruitment, evaluation, communication, verification, and related legitimate HR purposes. Recruitment information may be retained for an appropriate period in accordance with applicable requirements.
26. Business Transfers
If Magnova undergoes a merger, acquisition, restructuring, investment, sale, or transfer of relevant business assets, information may be disclosed or transferred as part of that transaction, subject to applicable legal and confidentiality requirements.
27. Legal Disclosure
Magnova may disclose information where reasonably necessary to comply with applicable law, respond to lawful governmental or judicial requests, enforce contractual rights, investigate suspected fraud or misuse, protect users, employees, systems, or property, or establish, exercise, or defend legal claims.
28. Digital Personal Data Protection (DPDP Act, 2023)
Where India's Digital Personal Data Protection Act, 2023 and rules or requirements made applicable under it govern a particular processing activity, Magnova intends to process applicable digital personal data in accordance with obligations relevant to its role. Where Magnova acts on behalf of a Client, responsibilities should also be appropriately allocated through relevant contractual arrangements.
29. Grievance Redressal
Individuals with privacy questions, complaints, or requests may contact Magnova through its designated official privacy or grievance channel. The final published Privacy Policy should identify appropriate contact information and, where legally required, the relevant grievance contact or officer. Magnova will seek to review legitimate privacy grievances and respond in accordance with applicable requirements.
30. Changes to This Privacy Policy
Magnova may update this Privacy Policy to reflect changes in legal requirements, technology, business operations, products and services, third-party integrations, or privacy and security practices. The latest version should display its effective or updated date. Material changes may be communicated through appropriate channels where required.
31. Contact Us
For questions concerning this Privacy Policy, personal-information requests, or privacy concerns, contact Magnova Digital Solutions Private Limited through its designated official privacy channel:
Company: Magnova Digital Solutions Private Limited
Privacy & Grievance Contact: Data Governance Office
Official Email: privacy@magnovadigitalsolutions.com
Corporate Inquiries: info@magnovadigitalsolutions.com
Official Website: magnovadigitalsolutions.com
Privacy Commitment
Magnova Digital Solutions Private Limited recognizes that responsible handling of information is essential to trustworthy technology. We seek to follow principles of purpose limitation, reasonable data minimization, appropriate security, transparency, responsible access, and lawful processing throughout the lifecycle of information entrusted to us.
Important Legal Notice
This Privacy Policy is a general corporate template and does not constitute legal advice. Before publication, Magnova's actual website tracking technologies, cookies, data collection practices, AI providers, cloud infrastructure, payment processors, international transfers, retention periods, registered-office details, grievance mechanism, and other processing activities should be verified. The final policy should be reviewed by an appropriately qualified legal/privacy professional for compliance with laws and regulations applicable to Magnova and its services.
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